Client Corner

Please take the time to discuss the following rights and responsibilities with your provider so that there is a better understanding:

  • You are the employer of the in-home care provider for the purposes of hiring, directing the work in the home, and if necessary, firing the provider
  • You are to notify the Registry when your provider is no longer employed by you, or when you hire a new provider
  • You direct the work in the home and are responsible for explaining to the provider how the tasks are to be done
  • If the provider is injured on the job, both you and the provider are responsible for notifying the Public Authority
  • You should contact the Public Authority if you have problems that cannot be resolved with the provider
  • You are responsible for keeping your own record of the hours worked by the provider
  • By signing the provider’s time sheet at the end of each pay period, you are confirming that the provider is providing services
  • It is unlawful for you to refuse to hire a provider because of race, religion, sexual orientation, age, or disability

Never ask the provider to perform duties for other household members

  • Assist those who need care in their own homes to live with dignity and quality
  • Support in-home providers in caring for clients

Provide both you and your provider with committed, innovative, and excellent services

When you hire a provider through the Public Authority Registry, you know that the person has been pre-screened with your safety and needs in mind. Prior to sending you a list of provider, the Registry requires all providers to successfully complete several steps designed to ensure safety and competence. Each provider must:

  • Pass a State Department of Justice (DOJ) criminal background check
  • Pass reference checks completed by Public Authority staff
  • Complete a Registry Review designed to help them learn about the Public Authority and IHSS programs and the Do’s and Don’ts
  • Complete a CPR/First Aid class (if classes are available)
  • Providers are required to complete the new IHSS Enrollment process, which includes registering for BOUNDS system to complete an IHSS Orientation.

These steps are required for all Registry Providers and are important safeguards for you.

At the Registry, we work to match the IHSS client with pre-screened Providers. We can often assist you in finding Providers in your area by matching their availability and schedules with your needs. Additionally, the Registry staff can help you with resources that can assist you with your search for a Provider. Although the Registry staff is able to assist you, the consumer is the providers’ employer and have the responsibility for hiring, training, supervising, and – if needed – firing the providers.

​In order to join the Registry, all Consumers must already be in the IHSS program. If you are not already enrolled in the IHSS program, please call the San Bernardino County Intake Line at 1-877-800-4544. If you are already enrolled in the IHSS Program, please call 1-866-985-6322 (option 3) and inform the Public Authority staff you would like to apply to become a Consumer on the Registry and they will direct you to the appropriate Registry social worker.

The Registry is a Service that includes recruiting and screening IHSS Caregivers, maintaining a database of available caregivers, helping clients with Interview Assistance, and referring Registry Caregivers to IHSS Clients.

A computer program searches the database and generates a list of caregivers to be referred to clients according to location, personal care needs, work schedule and other job related preferences. The client interviews, hires and supervises the caregiver they choose. Registry Services and referral lists are free for all Individuals.

Services rendered to IHSS clients by Providers:

  • Preparing meals and feeding
  • Keeping the house clean
  • Bathing and dressing
  • Shopping and laundry
  • Assisting with personal care

In short, a provider can become a trusted and very important partner in allowing you to live independently in your own home.