Criminal Background investigation (CBI)

What if the provider has not received a message in BOUNDS regarding their fingerprint background check and it’s been more than 30 days?

The provider can fill out a Duplicate Request form which can be provided at their local IHSS/Public Authority office or can send a message in BOUNDS and ask for an update on their status.

If the provider does not clear their fingerprints can they get a refund from the fingerprint agency?

No. There are no refunds for fingerprints

Can the provider get a fee waiver if they can’t afford to pay for fingerprints?

No. There are no fee waivers for fingerprints. Every provider is responsible to pay for their prints.

If the provider knows what their conviction is can the Public Authority tell them if they will be cleared or denied?

No. Public Authority cannot give a definite answer as to whether the provider will get cleared or denied until the actual results come in from the DOJ.

Are all felony and/or misdemeanors eligible for waivers?

No. Only those who get denied under the Tier 2 are eligible for waivers. If denied under Tier 1, no waiver is allowed and the provider will not be eligible for the IHSS program nor be eligible for any payment from IHSS.

What do I need to do to obtain a waiver?

The client must call to request the waiver themselves only after the provider’s background check has been denied as a Tier 2 by the Public Authority. Also, the client must be on “eligible” status with IHSS in order to start the waiver process.

Who do I contact if I need a waiver?

The client/recipient will need to call Public Authority @ 1-866-985-6322 and press option #5

Is there a way to speed up the background check process?

No, the DOJ does not have a turnaround time, nor is there any way to expedite them from completing their process.

What is the turnaround time for a background check to be received?

There is no turnaround time- it can take anywhere from a couple of days to months, especially if the provider has a record/convictions. However, if it has been more than 1 month since the provider was fingerprinted, they should contact both the agency where they were fingerprinted as well as the Public Authority for proper follow up.

How do I obtain the Live Scan Form and list of fingerprint locations?

You can obtain a BOUNDS Registration packet which contains the Live Scan form, from your local IHSS or Public Authority office. Once registration is completed, you can find a list of suggested fingerprint locations in the BOUNDS system.