Provider Enrollment

I have submitted my enrollment packet and received an email stating that my client currently has an active provider.

If the client case shows an active provider and they are no longer working, the client will need to contact the IHSS social worker to terminate the active provider before we are able to add the new provider. If the client wishes to keep both providers, the client can submit an SOC 838 and assign hours to each provider.

How do I become my clients authorized representative or (POA) Power of Attorney?

Contact the client’s social worker for more information.

I created my BOUNDS account and completed my activities but I received an email that I have missing activities.

County staff can sometimes reject activities if something is incorrect or missing. Provider will need to log into BOUNDS and complete the needed requirements/activities.

I had a waiver in another county, why did it not transfer to this county?

When processing ICT packets with existing waivers, providers must fingerprint for the new county as the waiver will not transfer over to the new county. Call our CBI unit for any questions in regards to this. 1-866-985-6322 opt 5

I completed the required activities in BOUNDS, yet I still received a notice regarding 90 day incompletion.

Notices are auto generated by the system. Be sure to contact your local IHSS office to ensure all activities are complete. Any completion of activities after the 90 day allotted time frame will result in the incompletion of the enrollment process. If this happens, the provider will be required to re-fingerprint and start the process all over.

I began working with my client longer than 90 days, why did I only receive 90 days of retro pay?

Providers will only be eligible for retro pay 90 days prior to application submission unless noted/approved by the IHSS social worker. Be sure to contact the IHSS social worker for questions.

My client and I just moved from a different area and I have not received my timesheets. Do I need to re-fingerprint for the new county?

For ICT (Inter County Transfer) cases the providers information does not automatically transfer. Providers are encouraged to pick up an existing provider BOUNDS packet (IHSS PA 401 EP). All of the steps are listed and need to be completed before the provider is linked to the client.

Providers that are currently cleared in another county are not required to reprint in a new county for IHSS. The provider is only required to re-fingerprint if the provider is not eligible and/or a provider waiver is needed.

I have fingerprints on file with my current job do I have to fingerprint again?

Yes, new IHSS providers are required to fingerprint for the IHSS program, as the DOJ does not share results with other agencies.

How long will it take to for me to receive my timesheets?

Timesheets will be sent to the provider within 30 business days from their last completed activity in BOUNDS.